This passage caught my eye:
“I have been present when, whilst they at the upper end of the chamber have been only commenting the beauty of the arras, or the flavour of the wine, many things that have been very finely said at the lower end of the table have been lost and thrown away. Let him examine every man’s talent; a peasant, a bricklayer, a passenger: one may learn something from every one of these in their several capacities, and something will be picked out of their discourse whereof some use may be made at one time or another”
I reckon this is sage advice for any of us who consider ourselves to be marketing ‘experts’, and a reminder of the value and importance of the insights co-workers can have no matter where they work in the organisation.
Hubris is a danger faced by anyone who finds themselves in a position of authority and power.